We want you to be completely satisfied with your purchase at Strapsology. If you need to return or exchange an item, we're here to help.

Order Cancellation

We process orders quickly. If you need to cancel or modify your order, please contact us as soon as possible at contact@strapsology.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled or modified once it has entered processing or has been dispatched.

If your order has already been dispatched, you may request an eligible return after delivery in accordance with our return policy below.

Returns & Exchanges

We offer a 30-day return and exchange policy from the date you receive your order.

To be eligible for a standard return or exchange:

• The item must be unused and unworn
• The item must be in its original condition
• The item should be returned in its original packaging, where applicable
• You must contact us at contact@strapsology.com with your order number and details of your request before returning the product

For standard returns, return shipping costs are the customer's responsibility and we do not provide prepaid return labels, unless the product is faulty, damaged, incorrect, or applicable law requires otherwise.

Please contact us before returning an item so our Customer Service Team can provide the appropriate return instructions and return address.

Do not send returns to our registered office unless our Customer Service Team specifically instructs you to do so.

Exchanges:
If you would like a different model, colour or size, please contact us within 30 days of delivery. Exchanges are subject to product availability and the eligibility requirements above.

Buy 2, Get 1 Free & Promotional Bundle Returns

Products purchased through our Buy 2, Get 1 Free promotion remain eligible for return under our standard return conditions.

When three eligible products are purchased as part of this promotion, the lowest-priced item is discounted to $0.00. The promotional discount is conditional on the order continuing to meet the Buy 2, Get 1 Free requirements.

If you return one or more products and the remaining products no longer qualify for the promotion, the promotional discount will be removed and the products you keep will be recalculated at their applicable prices before the promotional discount was applied.

This applies regardless of whether the returned product originally appeared as a paid item or as the $0.00 / Free item on your order.

Example: If you purchase three products priced at $39.95 each, you pay $79.90 under the Buy 2, Get 1 Free promotion. If you return one product, the two products you keep are recalculated at $39.95 each, giving them a total value of $79.90. In this example, there would therefore be no remaining refundable balance, regardless of which of the three products is returned.

For bundles containing products with different prices, the same principle applies. Any refund due will be calculated as the difference between the amount originally paid and the recalculated value of the products you keep.

If all products in the qualifying bundle are returned and they meet our standard return requirements, the refund will be based on the total amount originally paid for the bundle.

Refunds & Processing

Once we receive and inspect your eligible return, we'll notify you whether your refund has been approved.

If approved, the applicable refund will be issued to your original payment method.

For partial returns from promotional bundles, the refund amount will first be recalculated in accordance with the Buy 2, Get 1 Free & Promotional Bundle Returns section above.

Please allow up to 10 business days after we process your refund for your bank, credit card company or payment provider to reflect the funds in your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at contact@strapsology.com.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your item is damaged, defective or different from what you ordered, please contact us promptly at contact@strapsology.com with your order number and photos or video showing the issue where reasonably possible.

We recommend reporting visible delivery damage within 24 hours of delivery where possible, as this helps us investigate the issue with our shipping and fulfilment partners.

Reporting an issue outside this recommended timeframe does not affect any statutory rights you may have under applicable law.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund or other applicable remedy.

12-Month Warranty

Strapsology products are covered by a 12-month warranty against manufacturing defects from the date of delivery.

The warranty does not cover:

• Accidental damage
• Damage caused by misuse or improper handling
• Normal wear and tear
• Cosmetic damage resulting from use
• Damage caused by unauthorised repairs or modifications

To make a warranty claim, contact us at contact@strapsology.com with your order number and photos or video showing the issue.

Our 12-month warranty is provided in addition to, and does not replace or limit, any statutory consumer rights you may have under applicable law.

UK & European 14-Day Cancellation / Withdrawal Right

If you are a consumer in the United Kingdom or European Economic Area (EEA), you may have a legal right to cancel or withdraw from an eligible online purchase within 14 days of receiving your order, without having to provide a reason, subject to applicable law and any statutory exceptions.

To exercise this right, please contact us at contact@strapsology.com within the applicable 14-day period and clearly inform us of your decision to cancel or withdraw from the purchase.

After notifying us, you must return the eligible products in accordance with the instructions provided by our Customer Service Team and within the timeframe required by applicable law.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, you may be responsible for the direct cost of returning the products.

This statutory cancellation or withdrawal right is separate from our commercial 30-day return policy and does not affect any other statutory consumer rights you may have.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible at contact@strapsology.com.

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the order has entered processing or shipping.

Need Help?

If you have any questions about a return, exchange, refund, promotional bundle or warranty claim, please contact us:

Email: contact@strapsology.com
Phone: +44 7428 515888

Strapsology is operated by IDV WW LTD, a company registered in England and Wales.

Company No.: 16768426
Registered Office: Flat 47, 1 Angel Lane, London, England, E15 1BL, United Kingdom