Refund policy
RETURN & REFUND POLICY
Last updated: September 2026
At Strapsology, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, refunds, promotional purchases and warranty claims are handled.
Strapsology is operated by IDV WW LTD, a company registered in England and Wales under company number 16768426.
30-DAY RETURN POLICY
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request an eligible return.
To be eligible for a standard return, your item must be:
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unused and unworn;
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in its original condition;
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in its original packaging, where applicable; and
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accompanied by your order number or other proof of purchase.
To request a return, please contact us at contact@strapsology.com before sending your item back.
Please include your order number and the reason for your return so our Customer Service Team can provide the appropriate return instructions.
Items returned without first contacting us may not be accepted.
RETURN SHIPPING & FEES
For standard returns where the product is not faulty, damaged or incorrect, we do not provide prepaid return shipping labels.
Unless otherwise required by applicable law, customers are responsible for arranging and paying the cost of return shipping.
We do not charge any restocking fees for eligible returns.
We recommend using a tracked shipping service and retaining proof of postage until your return has been processed.
Please contact us at contact@strapsology.com before returning an item so that we can provide the appropriate return instructions and return address.
Do not send returns to our registered office unless our Customer Service Team specifically instructs you to do so.
EXCHANGES
If you would like a different model, colour or size, please contact us at contact@strapsology.com within 30 days of delivery.
Products must meet the eligibility requirements described in this policy.
Our Customer Service Team will provide instructions based on your order and the exchange requested.
Availability of replacement products is subject to stock availability.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective or different from what you ordered, please contact us promptly at contact@strapsology.com.
Please provide your order number, a description of the issue, and photographs or video showing the problem where reasonably possible.
We recommend reporting visible delivery damage within 24 hours of delivery where possible, as this can help us investigate the issue with our shipping and fulfilment partners.
Reporting an issue outside this recommended timeframe does not affect any statutory rights you may have under applicable law.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund or other remedy as applicable.
Where an item is confirmed to be defective, damaged or incorrectly supplied, we will provide an appropriate solution in accordance with applicable law and you will not be required to bear return costs where the law requires us to cover them.
12-MONTH WARRANTY
Strapsology products are covered by a 12-month warranty against manufacturing defects from the date of delivery.
The warranty covers manufacturing defects arising during normal use.
The warranty does not cover:
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accidental damage;
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damage caused by misuse or improper handling;
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normal wear and tear;
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cosmetic damage resulting from use;
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damage caused by unauthorised repairs or modifications; or
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damage caused by failure to use the product as reasonably intended.
To make a warranty claim, contact contact@strapsology.com with your order number and photographs or video showing the issue.
Our commercial warranty is provided in addition to, and does not replace or limit, any statutory consumer rights you may have under applicable law.
BUY 2, GET 1 FREE & PROMOTIONAL BUNDLES
Products purchased as part of our Buy 2, Get 1 Free promotion are eligible for return subject to the standard return conditions set out in this policy.
Under this promotion, when three eligible products are purchased, the lowest-priced product is discounted to $0.00. The promotional discount is conditional on the purchase continuing to qualify for the offer.
If one or more products from a promotional bundle are returned and the remaining products no longer qualify for the promotion, the promotional discount will be removed. The products you keep will be recalculated at the prices applicable to those products before the Buy 2, Get 1 Free discount was applied.
This applies regardless of whether the product being returned originally appeared as a paid item or as the $0.00 / Free item on your order.
Any refund due will be calculated based on the amount originally paid for the qualifying purchase minus the recalculated value of the products you keep.
For example, if three products are priced at $39.95 each, the promotional total is $79.90. If one product is returned, the two products kept are recalculated at $39.95 each, giving a total value of $79.90. In this example, there would be no remaining refundable balance, regardless of which of the three products is returned.
For bundles containing products with different prices, the same principle applies.
If all products in a qualifying bundle are returned and meet the eligibility requirements of this policy, the refund will be based on the total amount originally paid for the bundle.
Nothing in this section limits any statutory consumer rights that may apply.
REFUNDS
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
If approved, the applicable refund will be issued to your original payment method.
For partial returns involving a Buy 2, Get 1 Free or other promotional bundle, the promotional discount may be recalculated in accordance with the terms above before the final refund amount is determined.
Please allow up to 10 business days after we process the refund for your bank, credit card company or payment provider to reflect the funds in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at contact@strapsology.com.
Original shipping charges, where applicable, are handled in accordance with applicable law and the circumstances of the return.
ORDER CANCELLATIONS AND CHANGES
We process orders quickly.
If you need to cancel or modify an order, please contact us as soon as possible at contact@strapsology.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled or modified once it has entered processing or has been dispatched.
If your order has already been dispatched, you may request an eligible return after delivery in accordance with this policy and any applicable consumer rights.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at contact@strapsology.com.
We will make reasonable efforts to update the address before dispatch but cannot guarantee that changes will be possible once an order has entered processing or shipping.
Additional costs or delivery issues resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility, subject to applicable law.
UK & EUROPEAN 14-DAY CANCELLATION / WITHDRAWAL RIGHT
If you are a consumer in the United Kingdom or European Economic Area (EEA), you may have a legal right to cancel or withdraw from an eligible online purchase within 14 days of receiving your order, without having to provide a reason, subject to applicable law and any statutory exceptions.
To exercise this right, please contact us at contact@strapsology.com within the applicable 14-day period and clearly inform us of your decision to cancel or withdraw from the purchase.
After notifying us, you must return the eligible products in accordance with the instructions provided by our Customer Service Team and within the timeframe required by applicable law.
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, you may be responsible for the direct cost of returning the products.
Products may be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where permitted by applicable law, we may make an appropriate deduction from a refund if the value of the products has been reduced as a result of handling beyond what is reasonably necessary.
This statutory cancellation or withdrawal right is separate from our commercial 30-day return policy and does not affect any other statutory consumer rights you may have.
CONTACT US
To request a return, exchange, refund or warranty claim, or if you have any questions about this policy, please contact:
Strapsology
Operated by IDV WW LTD
Company number: 16768426
Registered office:
Flat 47, 1 Angel Lane
London, England
E15 1BL
United Kingdom
Email: contact@strapsology.com
Phone: +44 7428 515888
Website: www.strapsology.com
Please contact our Customer Service Team before returning any products. Our registered office should not be used as a return address unless we specifically instruct you to do so.