We offer FREE Tracked Shipping on all orders over $49.95. For orders below $49.95, a shipping fee of $5.00 applies.

Orders are typically processed and dispatched within 1–2 business days. Estimated delivery to the United States is 4–8 business days after dispatch. Tracking information will be provided via email as soon as your order has been shipped.

How can I verify the progress of my order?
TRACK MY ORDER

Tracking will be provided via email as soon as your order is shipped.

How can I verify the progress of my order?

Here you can track your order

Once your order has been dispatched, you will receive an email notification from us containing a tracking number. This tracking number can be used to check the status of your order. Please note that it may take up to 48 hours for the tracking information to become accessible.

If you have not received your tracking details within 48 hours of receiving the shipping confirmation email, kindly reach out to us at contact@strapsology.com with your name and order number. We will investigate the matter for you.

Strapsology Return & Refund Policy

We want you to be 100% satisfied with your purchase at Strapsology. If you’re not happy, we’re here to help!

Returns & Exchanges

We offer a 30-day return & exchange policy from the date you receive your order.

To be eligible for a return or exchange:

✅ The item must be unused, unworn and in its original condition.

✅ The item should be returned in its original packaging, where applicable.

✅ You must contact us at contact@strapsology.com with your order number and details of your request before returning the product.

We do not provide prepaid return labels for standard returns, and the cost of return shipping is the customer's responsibility, unless otherwise required by applicable law.

Please contact us before sending any products back so our Customer Service Team can provide you with the appropriate return instructions and return address.

Exchanges

Want a different model, colour or size? No problem!

If your item meets the return conditions above, we offer exchanges within 30 days of delivery, subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us at contact@strapsology.com with your order number and photos or video showing the issue.

We’ll review the issue and work with you to provide an appropriate resolution.

12-Month Warranty

All Strapsology products are covered by our 12-month warranty against manufacturing defects.

Our warranty and return policy are provided in addition to any statutory consumer rights you may have under applicable law.

For full details, please see our Return & Refund Policy.